Contact Us

For commonly raised queries, please visit our frequently asked questions page here.

CUSTOMER CARE

Our Customer Care team is available 5 days a week, Monday to Friday, 08:00AM - 16:00PM GMT. Closed on Bank Holidays.

For questions and concerns related to:

  • Order Status
  • Billing and Shipping Questions
  • Returns
  • Problems with our site
  • Special Offers & Gifts with Purchase

Email: service-uk@service.elizabetharden.com

PLEASE NOTE: If you are waiting for a reply from the Customer Care Team, please check your Junk/Spam folder.

CONSUMER AFFAIRS

Our Consumer Affairs team is available Monday through Thursday, 2:00PM-16:00PM and 18:00PM-20:00PM GMT

For questions and concerns related to:

  • In-Store Experience
  • Adverse Reactions
  • Quality and Performance Complaints
  • Ingredient Inquiries
  • Media & Corporate Related Inquiries

Please submit via Online Form.

ELIZABETH ARDEN X SPARROW SOCIETY

THE BEAUTY OF GIVING BACK

Elizabeth Arden is product to announce the continuation of its longstanding relationship with Sparrow Society, a South African non-profit organization that provides a different option to the conventional relief & aid model.

FOUNDER

Kate Senekal is the founder of Sparrow Society, a non-profit organisation which connects and empowers women in the townships of Gugulethu, Masiphumelele and Philippi, South Africa through their
craftsmanship, design, and creative skills.

A photographer by profession, Kate was motivated to give this up and follow her passion of empowering disadvantaged communities. She was inspired by the talented women she saw in townships creating “charity trinkets” for sale, and not living up to their talent’s full potential.

Kate provided a platform to share her knowledge and to guide and train women in these communities to master their skills. This empowered them to create beautiful bags, candles, jewellery and other products designed by Kate herself.

Sparrow Society has grown into a proudly local brand, which is now sold through a number of South African retail outlets.